OUR POLICIES
REFUNDS & CANCELLATIONS
At Preserve the Date, we want you to be happy--no, thrilled--with your preservation and the process., and we'll make sure to keep you in the loop every step of the way. Due to the personalized nature of our business, however, we do not offer refunds. We know that life can sometimes be unpredictable, so we do offer oreder cancellation, but only prior to receiving your flowers. Please notify us BEFORE WE RECEIVE YOUR FLOWERS, in writing at preservethedate@gmail.com. A cancellation fee of 25% of your order total (excluding pre-paid shipping labels) will be charged and WILL NOT be refunded, as we have likely locked in the date, ordered supplies, and scheduled the staff needed to get the preservation process under way. Once your flowers have been received, no refunds will be issued.
You are welcome to alter your order to include different pieces than what you originally ordered, or add on to your order. Please let us know via email at preservethedate@gmail.com no later than one week before your event. Alterations must be equal to or more than the price of your original order.
We will send you a proof before we cast or glue down your large piece(s). It is crucial that you let us know within 2 business days of receiving the proof of any changes you would like made to the design. Once your piece(s) is cast or framed, we cannot change the design. If, after you receive your order, there is anything you need fixed or are not happy with, please send a detailed email to preservethedate@gmail.com, and we will instruct you as to how to proceed.
It is recommended that you ship your flowers, etc. to us as soon after your event as possible. Shipping charges from the client to Preserve the Date are the responsibility of the client. Overnight shipping is highly recommended. We also suggest that you consider purchasing our pre-paid overnight shipping label to expedite the shipping process. The return shipping of final pieces back to the client from Preserve the Date is included in the cost of your order. Please read the information on the SHIPPING YOUR FLOWERS page, or click the link below for detailed instructions.
Whenever necessary, Preserve the Date will email you throughout the process. This includes at the end of the process when we will contact you to confirm your shipping address. Please respond as quickly as possible, as we will not ship your order until we have confirmed your address. Because we package our orders with extreme care, we are not responsible for damage caused to your order once we have shipped it. We do insure your order with our shipping carrier. If your order is lost or damaged, we will file a claim for insurance on the shipment and use those funds to either recreate your pieces or refund the value of your order, not including shipping. In the event your piece is damaged, please take several clear pictures showing the damaged area on the exterior and interior of the box, and on the piece(s) itself.
By using this website to purchase floral preservation, you acknowledge that you have read, understood, and agreed to the terms outlined on this page. Preserve the Date LLC reserves the right to modify or update these terms at any time, without prior notice. You are encouraged to review them periodically for any changes.
All content displayed on the Preserve the Date website, including, but not limited to text, logos. graphics, and images (except where photo credit is noted) is owned or licensed by Preserve the Date LLC, and is protected by applicable laws. Reproduction, distribution, modification, transmittance, or display of any portion of the above without prior written consent is prohibited.